FAQs

How long does it take for cash back to be posted to my account after I have placed an order at a Buyer United Virtual Mall store?

Most orders are reported in a short time from either the ship date or order date depending on merchant policy. On average, rebates get credited within 3-5 business days (sometimes earlier) from the order date or the ship date.However, it can take up to 30 days after the order date for Buyer United to receive confirmation of the purchase or that an offer has been completed.

How do I shop at a Buyer United Virtual Mall store and earn cash-back?

The only action required to get cash back is to simply click on your desired store and make your purchase in that same click session. Your click-through from your Buyer United Virtual Mall activates a code in the store's shopping cart that will make sure that you are credited with the cash back.
Please note that cash back does not show up in a store's shopping cart. Rebates are credited a few days later in your Buyer United account.

Why I am being logged out of my Buyer United Virtual Mall after successfully logging in?

If you are continually being logged off of your Buyer United Virtual Mall after you successfully login, your browser "cookie" settings may not be allowing the Buyer United website to work correctly. Please enable your browser cookie settings and fix this browser issue.

Can I still get cash back if I forgot to click-through to a store at Buyer United?

Unfortunately, orders placed outside of a Buyer United Virtual Mall do not qualify for cash back.

Are orders placed via telephone or in-store purchases eligible for cash back?

Only orders placed online at a Buyer United Virtual Mall are eligible for cash back.

What happens if I exchange a product or make changes to an order?

Contacting a store to change an order (even for an exchange) can sometimes negate the cash back status. The reason for this is that some stores will negate the first original order and generate a new order that does not have a cash back rebate tied to it.
When making changes to an order, our best advice would be to cancel your original order and re-order through a Buyer United Virtual Mall.

Do I have to do anything special when checking out of an online store from Buyer United?

Not at all. As long as you have clicked on a link to an online partner store through a Buyer United Virtual Mall and you are a logged-in member then you don't need to do anything special when you are checking out of a store and purchasing your items. You also don't need to email us confirmation of your purchase as we will receive confirmation from the merchant you shopped with.

What is the difference between "Pending Cash Back" and "Available Cash Back"?

Pending Cash Back is initially posted to your account upon initial receipt of an order from one of our partner stores. Pending Cash Back stays in a "Pending" state for 90 days (based on the "Posting Date") to account for different store return policies and ample time for collection of commissions from stores.
Once Pending Cash Back has moved to Available status, the cash back can be "cashed out" by requesting a payment via check. Please note that you must meet the minimum amount of Available Cash Back needed to request payment which is $10.

Can I use coupons featured at Buyer United when I shop at your partner stores?

Absolutely! Be sure that you use coupons that are posted at Buyer United. Please also make sure that discounts, %'s off or free offers are present in the shopping cart of the participating merchant. Buyer United is not responsible for coupons that are expired or incorrectly redeemed by our members.